Information We Collect We collect personal information you provide when you contact us or request our services. We also collect certain information automatically through cookies and similar technologies, including the Meta Pixel. This may include pages viewed, actions taken on our website, and technical information from your device. This data helps us understand how visitors use our site and allows us to deliver relevant advertising. Meta may use this information in accordance with its own privacy policies. We may also collect personal information such as your name, email address, phone number, and service history when you request a quote or use our services. This information may be used to create advertising audiences within platforms such as Google Ads, in accordance with their data policies.
Cookies & Tracking Technologies We also collect certain information automatically through cookies and similar technologies, including the Meta Pixel. This may include pages viewed, actions taken on our website, and technical information from your device. These technologies help us understand how visitors use our site and allows us to deliver relevant advertising. You can adjust your browser settings to manage or disable cookies if you prefer.
How We Use Your Information We use the information we collect to operate our business and provide our services. This includes:
Responding to enquiries and providing quotes
Delivering the services you request
Managing bookings and communicating with you about your service
Improving our website, services, and customer experience
Understanding how visitors use our site through analytics and tracking technologies
Delivering relevant advertising and measuring the effectiveness of our marketing
Maintaining records for administrative, operational, and legal purposes
We handle your personal information in accordance with the Australian Privacy Principles (APPs) We only use your information where it is reasonably necessary for our business activities, where you have provided consent, or where we are required or authorised by law
In addition to the purposes already listed, we may also use your information to:
■ Create advertising audiences within Google Ads (such as Customer Match)
■ Improve the relevance of the advertising you see
■ Measure the performance of our advertising campaigns
■ Exclude existing customers from seeing certain ads
Any customer data uploaded to Google is hashed, encrypted, and processed in accordance with Google’s own privacy and security requirements.
Information Sharing We do not sell your personal information. We may share your information with trusted third parties where it is reasonably necessary for our business operations or required by law. This may include:
Service Providers who assist us with website hosting, analytics, advertising, payment processing, or administrative tasks.
Contractors or team members involved in delivering the services you have requested.
Technology partners, such as Meta, when we use tools like the Meta Pixel for analytics and advertising
Regulators, law enforcement, or legal advisers where required or authorised by law
These third parties are only permitted to use your information for the purposes we have disclosed and must handle it in accordance with the Australian Privacy Principles
We may share your personal information with trusted technology partners, including Google, for the purpose of creating advertising audiences and measuring marketing performance.
When we upload customer data to Google Ads or other Google services, it is handled in accordance with Google’s Customer Match and privacy policies. Google is only permitted to use this information for the purposes we specify and must handle it in accordance with the Australian Privacy Principles.
We do not sell your personal information.
Data Protection We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. This includes using secure systems and limiting access to information to those who need it for business purposes. While we follow industry-standard practices, no method of online transmission or storage is completely secure, but we handle your information in line with the Australian Privacy Principles.
Your Rights You may request access to, correction of, or deletion of your personal information by contacting us. You can also contact us if you have concerns about how your information is being handled, or wish to make a privacy complaint. We will respond to all requests and complaints in accordance with the Australian Privacy Principles.
You may request that your information not be used for advertising audience creation or uploaded to third‑party platforms such as Google Ads. If you wish to opt out, please contact us and we will remove your information from future audience uploads.
Contact For privacy-related questions, please contact us using the details provided on our website.
Consent By using our website or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy. This includes the use of cookies, and tracking technologies, such as the Meta Pixel, for analytics, and advertising purposes. You may withdraw your consent at any time by contacting us, or by adjusting your browser settings to manage or disable cookies. If you withdraw consent, we may not be able to provide certain services or features.
By providing your personal information or using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. This includes the use of your information for advertising audience creation within platforms such as Google Ads and Meta.
